Find answers about getting started, using Glealu and managing your license.
Download the installer for your operating system from your purchase confirmation email or from your Polar customer portal.
.exe installer and follow the setup wizard.dmg file and drag Glealu to Applicationschmod +x Glealu-*.AppImage && ./Glealu-*.AppImagesudo xattr -rd com.apple.quarantine /Applications/Glealu.appGlealu's response speed depends on whether your computer has a compatible GPU. Click the button below to check your hardware automatically.
Glealu uses Ollama to run the AI model locally on your computer. Ollama is free and must be installed separately.
Visit ollama.com/download and download the version for your operating system.
Run the installer. On Mac, drag Ollama to Applications and launch it. On Windows, run the installer wizard. On Linux, run curl -fsSL https://ollama.com/install.sh | sh in a terminal.
Open Glealu. It will detect Ollama automatically and prompt you to download the recommended AI models from the Settings screen.
In Settings, download a language model and an embedding model. The recommended defaults work well on most hardware. This is a one-time download of approximately 3–5 GB.
Click Upload documents in the top bar and select a PDF, TXT or MD file. Glealu reads and indexes it locally — this takes a moment depending on file size.
You will see a progress bar as Glealu processes each chunk of your document. When it says "Done!", you are ready to ask questions.
Type your question in the chat box at the bottom and press Enter. Glealu will find the relevant passages and give you an answer with source references.
Glealu currently supports PDF, plain text (.txt) and Markdown (.md) files. Support for Word documents is planned for a future update.
You can upload multiple documents at once — select them all in the file picker or upload them one at a time. All uploaded documents are added to the same knowledge base and Glealu can answer questions that span across all of them.
Go to the Documents tab to see all uploaded files. Click Remove next to any document to delete it from the knowledge base. This does not affect other documents.
Ask questions in plain language — exactly as you would ask a colleague. Glealu works best with specific, focused questions rather than broad open-ended ones.
Click the Save button below any answer to save it to a collection. Collections are organised groups of saved answers — useful for research projects or ongoing work.
The Glealu trial is built into the app and starts automatically on first launch. No license key is needed for the trial.
When your trial ends, purchase a Standard or Lifetime license from glealu.com and enter your license key in the activation screen.
Your license key was delivered by email after purchase. It looks like GLEALU-XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX. You can also find it in your Polar customer portal.
Launch Glealu. If your trial has expired, the activation screen will appear. Enter your license key and click Activate license.
Once activated, Glealu will remember your license on this computer. You will not need to enter the key again unless you move to a new machine.
Your license works on up to 2 computers at the same time. If you need to move to a new machine and have already used both activations, you can deactivate from your old computer first.
To deactivate, go to Settings → License in Glealu and click Deactivate on this computer. This frees up one activation slot so you can activate on a new machine.
If you no longer have access to the old computer, contact us at help@glealu.com and we will reset your activations manually.
If answers are taking a long time (more than a few minutes), this is usually because the AI model is running on CPU rather than GPU.
If Glealu shows "Ollama is not running", try the following:
ollama serve in a terminal to start the Ollama service.Once Ollama is running, click Try again in Glealu.
AI models can sometimes produce answers that are incomplete, inaccurate or hallucinated. Here are some steps to improve answer quality:
If you see an error message containing "llama runner process has terminated" or receive responses with garbled, repetitive or nonsensical text, this is almost always caused by the selected AI model requiring more GPU memory (VRAM) than is available on your machine.
Larger model variants (Q8) produce higher quality answers but require significantly more VRAM. If another application is also using the GPU, or if your machine has less dedicated VRAM than the model requires, Ollama cannot load the model and terminates the process. Switching to a smaller variant reduces VRAM usage and resolves the issue.
Glealu is built around a simple principle: your documents never leave your computer. The AI model runs locally using Ollama, a local inference engine that listens only on your own machine at localhost:11434. It makes no outbound connections while processing your documents or answering your questions.
Glealu is powered by the following open source components, each of which can be independently verified:
The local AI engine that runs models on your hardware. No telemetry, no outbound connections during inference.
View source on GitHub →The recommended language model. A static mathematical weight file — it has no network capability and cannot transmit data.
View model card →The embedding model that understands your questions and finds relevant document passages. Runs entirely locally.
View model card →Alternative language models available via Ollama for users who prefer them. The same local-only privacy guarantees apply.
Browse available models →If you want technical confirmation that no data leaves your machine during use, you can monitor all network traffic while Glealu processes a document. On any platform, a network monitoring tool such as Wireshark will show zero outbound connections from the Ollama process during document indexing or question answering. The only external connections Glealu makes are for license validation to api.glealu.com — never for document content.
Glealu is well suited for documents that cannot be uploaded to cloud AI services for privacy, policy or regulatory reasons. However, Glealu is only as secure as the computer it runs on and does not add any additional security layer beyond your operating system.
Step-by-step video guides are coming soon. In the meantime the written guides above cover everything you need to get started.
Getting started with Glealu — coming soon
Installing Ollama and downloading models — coming soon
Asking questions and saving your research — coming soon
If you couldn't find the answer you were looking for, we are happy to help directly.
Send us a description of your issue and we will get back to you as soon as possible.
Email help@glealu.comWhen reporting an issue, it helps to include your operating system, the version of Glealu you are using, and a description of what you were doing when the problem occurred.